SmartContact

Description:

SmartContact is a system that provides contact centre agents with a concise view of a customer history to enable handling of customer queries.

It was invented by researchers at DIT School of Computing, as part of CeADAR - the Enterprise Irelandfunded Technology Centre for Data Analytics.

For further information click here

Patent Information:
Category(s):
ICT
For Information, Contact:
Kieran O'Connell
Dublin Institute of Technology
kieran.oconnell@dit.ie
Inventors:
Brian Mac Namee
Keywords:
Data Analytics, Management, Security
Digital Platforms, Content & Applica
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