Search Results - brian+mac+namee

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SmartContact

SmartContact is a system that provides contact centre agents with a concise view of a customer history to enable handling of customer queries.It was invented by researchers at DIT School of Computing, as part of CeADAR - the Enterprise Irelandfunded Technology Centre for Data Analytics.For further information click here

Published: 26/07/2017 | Inventor(s): Brian Mac Namee

Keywords(s): Data Analytics, Management, Security, Digital Platforms, Content & Applica

Category(s): ICT

SummIt - Bug Tracking Process Summarisation

SummIt is a new invention created by researchers at the Applied Intelligence Research Centre (AIRC) at DIT in partnership with CeADAR – The National Centre for Applied Data Analytics Research.Please click here for further information.

Published: 21/07/2016 | Inventor(s): Brian Mac Namee

Keywords(s): Data Analytics, Management, Security, Digital Platforms, Content & Applica

Category(s): ICT

SmartSeg: A Smart Customer Segmentation Tool

SmartSeg is a customer segmentation tool designed to be accessible to a broad user base. It is designed as a web application that can be easily accessed from any browser and platform, with an easy-to-use interface that enables non-analytics experts to make the most of the tool without need of an expert. Click here to download the SmartSeg Technology...

Published: 19/09/2023 | Inventor(s): Brian Mac Namee, Arkaitz Zubiaga, John Kelleher, Robert Ross, Ingo Keck, Sarah Jane Delany, Eoghan O'shea

Keywords(s): Data Analytics, Management, Security

Category(s): ICT

Nudge Along: Driving Change in Customer Behaviour

Nudge Along identifies trends in customer behaviour and drives personalised messages (e.g. text, email or in-app messages) created for the user using a recommendation engine.Click here to download the Nudge Along Technology Information SheetClick below to learn more about the DIT Applied Intelligence Research Centre and the team behind this innovative...

Published: 19/09/2023 | Inventor(s): Eoghan O'shea, Brian Mac Namee, Ingo Keck, Arkaitz Zubiaga, Robert Ross, John Kelleher, Sarah Jane Delany

Keywords(s): Data Analytics, Management, Security, Digital Platforms, Content & Applica

Category(s): ICT